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VRÁCENÍ PRODUKTU

Vrácení zdarma

Naše snaha o co nejrealističtější zobrazování zboží je součástí našeho závazku zajistit, aby naši zákazníci měli uspokojivý zážitek z nakupování. Pokud však objednané zboží nesplňuje vaše očekávání, můžete je vrátit a požádat o vrácení peněz při nákupu. Máte právo zrušit vaši objednávku od okamžiku, kdy obdržíte potvrzení objednávky, a po dobu následujících 30 dnů. Další podrobnosti naleznete ve smluvních podmínkách.

Zásilky musí být vráceny neporušené, nepoškozené a v původním stavu, včetně obalů, krabic, pokynů, záruk a jakýchkoli doplňků, včetně potvrzení (dokladů) o nákupu a potvrzení o vrácení zboží. Vyplňte prosím poznámku o vrácení nalezenou v původním balení a vložte ji do své zásilky. Budou přijímány pouze balíčky přijaté s platným číslem FAKTURY.

Pokud mají produkty, které jste obdrželi, vizuální vadu, informujte nás do 24 hodin, abyste měli nárok na vrácení peněz. Stejné podmínky a procesy platí pro vadné položky. Jakmile náš tým podpory potvrdí, že je vše přítomno, a v původním stavu, můžeme pokračovat v vrácení peněz. Proces vrácení peněz obvykle dokončíme ve stejný pracovní den, kdy obdržíme a překontrolujeme produkty. Vše vám oznámíme prostřednictvím e-mailu. Nezapomeňte, že může trvat až 14 dní, než se peníze dostanou na váš účet, dojde-li k nějakému zpoždění nebo chybě.

Vracení nákladů na dopravu v teritoriálních podmínkách ČR nenahrazujeme. 

Vrácení produktů je zdarma pro všechny klienty v rámci ČR, pro využití dopravy zdarma nás kontaktujte na email: support@cz.ows.shop

 

Adresa pro vrácení:

OWS Shop s.r.o., Sídem: Praha, Hloubětín, U Elektry 2b, PSČ 198 00

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